Tenant Information from The Lettings Room
With all the horror landlord stories, an agent can certainly help to qualify legitimate landlords, ensuring you peace of mind when you choose a property and are paying a bond and rent in advance. The Lettings Room aims to help offer excellence in all areas - reputable landlords, sound properties and trustworthy tenants. This guide will give you an insight into the renting process step by step.
Let's have a chat!
You can visit our office, speak to us or complete the contact form on this website. We will keep you updated of new properties via email, text or phone - whichever you prefer. We will need to know the type of property you are looking for, date to occupy from and how many will be residing in the property with you.
Let us do the hard work!
With a clear understanding of your requirements we will access all properties that match your criteria: the style of the property you are after; whether it is furnished or unfurnished; whether parking space is available; the property location; and the length of the tenancy. Full details of this selection will be sent to you via text or email and you can also search yourself using our daily updated website. Property details can also be printed from this website.
Let's take a look!
We will endeavour to set up viewings of properties you are interested in as quickly as possible. We conduct appointments at times that suit you, between 9am and 8pm Monday to Friday and by appointment only on Saturdays, Sundays and Public holidays. Appointments can also be booked online, 7 days a week.
Once the landlord confirms that they would like to proceed we will draw up the relevant paperwork, forming an agreement between both parties. A deposit may be needed to help secure your verbal agreement until the documents are prepared. We will call you in to sign the contracts when all the administration has been completed.
Let’s be Responsible!
Your rights and responsibilities as a tenant are clearly set out in the tenancy agreement. These will include an undertaking to pay the rent on time and keep the property in an acceptable state. Read the agreement carefully and raise any queries with the agent before signing.
• As the tenant, you will be expected to arrange contents insurance for your own possessions in the property. Call Stonehouse ltd for competitive insurance cover for your possessions.
• Unless otherwise stipulated in the tenancy agreement, you will be expected to pay for utility services such as gas, electricity, water rates, telephone and TV license during the course of the tenancy. You may also need to pay council tax (exempt for full-time students who can provide a certificate of exemption from the University).
• At the end of the tenancy, ensure you have fulfilled all the obligations as stated in the tenancy agreement, otherwise legal proceedings maybe enforced. At this time the agent will conduct an inventory check and inspect the property. Provided there are no missing items or any damage no legal action will be taken.
• If the property is a managed let, the agent will act as a mediator between the tenant and the landlord; otherwise you will be required to deal with the landlord direct.
Let’s get the Keys
Congratulations, keys are now handed over and you can move in to your new home!
For all queries regarding rent payments or deposits which relate to the property you are currently renting from us, or have recently vacated, please contact firstname.lastname@example.org
If you have any maintenance issues with your property, please contact email@example.com. This email will be responded to within 48hrs.
Alternatively, if your maintenance issue is an emergency, please contact 07907 909761 directly.
Please note if the issue you have reported is not classed as an emergency you will be charged for the call out.
If you have recently moved into a new property or you are having any issues with council tax or utilities, or wish to enquire about your current supplier, please contact firstname.lastname@example.org
If you require a renewal, or have any query with you current tenancy agreement, please contact email@example.com
For all other enquiries/queries that are not covered by the above, or for general information, please contact firstname.lastname@example.org